Random Rec Wednesday: Zappos

13 Jul

I loved Zappos until I toured their headquarters in Nevada. Now I am obsessed with them.

Since my visit, I have been talking about Zappos nonstop/considering quitting my job, and packing  up and moving to Nevada so I can work for them.

Peace out!

Here’s why:

1. Their CEO is awesome.

I have read interviews of Zappos CEO Tony Hsieh and was really impressed with him and his philosophies on how a company should run. But the best testament of his character is the way his employees speak so highly of him. Tony’s entrepreneurial genius started at Harvard where he would sell pizzas to his fellow students on campus. He joined Zappos at the age of 24 and quickly became one of the youngest/most successful CEOs in the nation. Not too shabby. Dream big kids!

2. Their company policies are awesome.

Not only does Zappos offer free shipping BOTH ways, they have a 365-day return policy! And they have a 24/7 call center where, get this, you can talk to a REAL person. No automated system nonsense.

System: I’m sorry, I didn’t get that last part.


System: Okay, you want to pay with our automated system. Is this correct?

Me: NO! 

You talk to a real person and Zappos prides themselves on answering calls quickly. And they don’t follow scripts or put time constraints on calls. I once called about a shoe and although they didn’t have it in stock, the angel in the call center looked up the shoe online and found it for me at ANOTHER company!

(I didn’t buy it through the other company…I waited until Zappos got it back in stock. See: loyalty).

3. Their company culture is awesome.

The employees embrace diversity and the Zappos culture, which the company is known for. Where else are you asked ‘on a scale of 1-10, how weird are you?’ during a job interview? So many other companies have reached out to Zappos trying to mimic the Zappos way-of-life that they now hosts seminars to train other companies to help them transform their culture.

The offices have a very laid back feel and employees are encouraged to spend time decorating their cubicles. We even walked by Tony’s cubicle (I write like I know him personally…I don’t) which is just another cubicle in the line-up. No swanky corner office for him. He prefers to sit in a tiny cubicle just like everyone else. How awesome is that?

Tony Hsieh, CEO/badass

In addition to all the quirky personalized cubicles, employees are encouraged to make the work day fun, including their breaks. Food, vending machines and ice cream freezers at the headquarters are FREE for employees.

Free vending machines??? The credibility of the phrase ‘nothing in life is free’ is shot. (They do have one vending machine that charges 0.25 cents but all money is donated to charity). When we passed the cafeteria during the tour we were encourage to help ourselves to anything. I felt like a kid in a candy store.

And they frequently have karaoke, game days and random contests during lunch.

BRB guys…it’s my turn to sing ‘Don’t Stop Believin’!

Although there are a lot of shenanigans that go on in their offices, the employees are dedicated to their work and their customers and they go to extremes to make customers happy. Several times I have opted for the free ‘standard delivery’ only to get an email the next day saying I have been upgraded to ‘next day delivery’ with no charge!

4. The tour is awesome (and FREE).

Not only is the Zappos tour free, they pick you up and shuttle you to their offices in Henderson, which is about 20 minutes outside Las Vegas. When we arrived the employees were smiling, friendly and seemed genuinely happy to work there. People happy to be at work…what a concept!

5. Tony’s book is awesome (and FREE with the tour).

For your reading pleasure, check out Tony Hsieh’s #1 NY Times bestselling book Delivering Happiness http://www.deliveringhappiness.com/ which

a) you get a free copy at the end of the tour, and

b) I haven’t gotten to read yet because people keep borrowing it!

And you can go to http://www.zapposinsights.com/main/culture-book/ to get a FREE copy of the Zappos Culture Book sent to you.

So check out Zappos.com.

And the next time you are in Vegas sign up for the Zappos tour and prepare to contemplate a career change.


2 Responses to “Random Rec Wednesday: Zappos”

  1. SandySays1 August 1, 2011 at 1:43 pm #

    Can you send that to every member of Congress (both houses) and to 1600 Pennsylvania Ave?

  2. Loser 2.0 August 2, 2011 at 11:21 am #

    Great idea…our government could learn a thing or two (or ten) from Zappos!

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